Booking Policies
To help make your booking experience simple and stress-free, the following policies explain how reservations, payments, timelines, and event logistics work. If you have any questions, I'm always happy to help.
1. Who Can Book
Booking services are available to individuals aged 18 years or older. For celebrations involving minors, a parent or legal guardian must be the primary contact and accept all booking agreements on their behalf.
2. Inquiries and Confirmations
Every celebration begins with a conversation. Once I receive your inquiry, I'll discuss your vision, prepare a personalized quote, and answer any questions before your booking is confirmed.
Your reservation is officially secured once the required payment or retainer has been received and written confirmation has been provided.
3. Minimum Lead Times
Service Recommended Notice
Stuffed Balloons 72 hours
Balloon Columns 1 week
Balloon Decor 2 weeks
Corporate Events 3–4 weeks
Rush requests may be accepted depending on availability.
4. Rush Bookings
Last-minute bookings are welcomed whenever my schedule allows. Requests made within 72 hours of an event may be subject to a rush fee starting at $100 CAD, depending on the complexity, sourcing requirements, and installation schedule.
5. Design Approval
Clients are responsible for reviewing and approving quotations, mock-ups (when provided), colour selections, wording, and personalization before production begins.
Once production has started, additional changes may not be possible.
6. Rentals Items
Rental equipment remains the property of Stuffel Balloons.
Damage or missing equipment may result in replacement charges.
7. Deposits and Payment Timelines
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Balloon décor requires a 50% non-refundable retainer at the moment of accepting a quotation and booking.
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The remaining balance is due 3 days before the event, unless otherwise agreed in writing.
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Failure to submit the remaining balance by the due date may result in cancellation of the booking, and the retainer will remain non-refundable.
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Stuffed balloons require full payment when the order is confirmed.
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Quotations are valid for the period indicated on the quote.
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Any additional products, services, or design changes requested after booking confirmation may be subject to additional charges.
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Prices are listed in Canadian Dollars (CAD).
8. Client Changes & Cancellations
Design Changes
Minor updates are welcome whenever possible.
Significant changes may require a revised quotation.
Cancellations
More than 7 days
Deposit retained
Less than 7 days
Payments become non-refundable because materials and production have already begun.
9. Cancellations by Stuffel Balloons
In the unlikely event that I must cancel due to illness, emergency, or circumstances beyond my control, you will receive a full refund of all payments made, including your retainer.
10. Weather and Outdoor Events
Balloons are sensitive to heat and wind. We do not guarantee outdoor installations against weather damage. Clients are advised to have an indoor backup plan for inclement weather.
Outdoor balloon installations are created with professional materials; however, balloon longevity cannot be guaranteed due to weather conditions including wind, heat, direct sunlight, rain, or extreme temperatures.
11. Access, Setup, and Takedown
Clients are responsible for ensuring:
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venue access
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loading access
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parking availability and fees
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electricity (if applicable)
Professional teardown can be added to any booking, unless otherwise indicated in the services.
12. Wait Time Fees
Charges apply after the scheduled installation time due to venue delays outside of Stuffel Balloons' control.
13. Delivery and Travel Fees
Travel beyond the included service area will be quoted before your booking is confirmed.
14. Safety, Allergies, and Care
Latex balloons are a choking hazard for children under 8, supervision is the client responsibility.
Clients must inform us of any latex allergies. Keep balloons away from sharp objects and direct heat to maximize display life.
Clients should avoid moving balloon installations once they have been installed.
15. Absent Client/No-Show
If no one is available to receive a delivery at the scheduled time, the balloons will be returned to the studio.
Redelivery will be scheduled based on availability and incur an additional charge.
16. Photo and Social Media Use
I may photograph completed installations and gifts for use on my website, portfolio, and social media.
No identifiable personal information of guests will be shared without consent.
17. Relationship to the Terms & Conditions
These Booking Policies supplement our main Terms & Conditions. In the event of a conflict, these policies take precedence for specific booking and event logistics.